That ‘Awkward’ conversation. The seven steps to success!

This eLearning course will provide you with a seven-stage framework that will enable you to initiate and have these awkward conversations confidently and productively!

 

Overview

 

It's never easy or pleasant to initiate a difficult or awkward conversation. You have something to say that is unpleasant or uncomfortable and you most likely sense that the receiver of your message will not take it well.

Although these conversations are certainly challenging (and we may feel like avoiding them), unless we have them the problem may escalate or become more entrenched. 'Problems' rarely disappear or resolve themselves.

This eLearning course will provide you with a seven-stage framework that will enable you to initiate and have these awkward conversations confidently and productively!

What’s covered

  • Understand the nature of awkward conversations
  • Reasons why the conversation may be necessary
  • Identifying and practising the seven-stage framework
  • Using empathy to minimise negative responses
  • Post-discussion monitoring and review

Who's it for?

  • Leaders and managers
  • HR Professionals
  • Board and committee members
  • Anyone who needs to have an 'awkward' conversation with someone

Outcomes

  • Get the confidence to have awkward or 'difficult' conversations
  • Learn about a structured approach to dealing with these discussions
  • Learn how the use of empathy will lead to positive responses and outcomes
  • How to make sure that change of behaviour occurs and is sustained

Facilitator

Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing and advising community service organisations so he has unique insights into what works and what doesn't ... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging and memorable!

Details

Time

11:30 am to 1:00 pm AEST

Location

Online

Fee

$90 ex. GST

What you get

You will receive the presentation notes from the eLearning post-completion.

 

 

Upcoming dates

Click on your preferred date to book

eLearning


  • eLearning - That 'Awkward' conversation. The seven steps to success!
    28-07-2020
    11:30 am - 1:00 pm

Overview It’s never easy or pleasant to initiate a difficult or awkward conversation. You have something to say that is unpleasant or uncomfortable and you most likely sense that the receiver of your message will not take it well. Although these conversations are certainly challenging (and we may feel like avoiding them), unless we have (more…)


  • eLearning - That 'Awkward' conversation. The seven steps to success!
    12-08-2020
    11:30 am - 1:00 pm

Overview It’s never easy or pleasant to initiate a difficult or awkward conversation. You have something to say that is unpleasant or uncomfortable and you most likely sense that the receiver of your message will not take it well. Although these conversations are certainly challenging (and we may feel like avoiding them), unless we have (more…)


  • eLearning - That 'Awkward' conversation. The seven steps to success!
    31-08-2020
    2:30 pm - 4:00 pm

Overview It’s never easy or pleasant to initiate a difficult or awkward conversation. You have something to say that is unpleasant or uncomfortable and you most likely sense that the receiver of your message will not take it well. Although these conversations are certainly challenging (and we may feel like avoiding them), unless we have (more…)

In-house course enquiry

If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.

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