That ‘Awkward’ conversation. The seven steps to success!

This eLearning course will provide you with a seven-stage framework that will enable you to initiate and have awkward conversations confidently and productively!

Key Skills

Course Summary

Course Outcomes

Get the confidence to have awkward or ‘difficult’ conversations
Learn about a structured approach to dealing with these discussions
Learn how the use of empathy will lead to positive responses and outcomes
How to make sure that change of behaviour occurs and is sustained

Suitable For

Leaders and managers
HR Professionals
Board and committee members
Anyone who needs to have an ‘awkward’ conversation with someone

Course Overview

It’s never easy or pleasant to initiate a difficult or awkward conversation. You have something to say that is unpleasant or uncomfortable, and you most likely sense that the receiver of your message will not take it well.

Although these conversations are certainly challenging (and we may feel like avoiding them) unless we have them, the problem may escalate or become more entrenched. ‘Problems’ rarely disappear or resolve themselves.

This eLearning course will provide you with a seven-stage framework that will enable you to initiate and have these awkward conversations confidently and productively!

Topics Covered

Understand the nature of awkward conversations
Identifying and practising the seven-stage framework
Post-discussion monitoring and review
Reasons why the conversation may be necessary
Using empathy to minimise negative responses

Delivery Style

This course is delivered as a self-paced eLearning course, providing you with 7-days of access to engaging video content and learning material. The content is easy to navigate through our online learning platform, with the content and resources all in one place.

Course Facilitator

Peter Holdsworth – Facilitator

Peter Holdsworth is widely acknowledged as one of Australia’s top leadership and management facilitators. With a career leading organisations in the not-for-profit, private, and public sectors, he knows what the challenges are at every level of management and how to meet them. Underpinning his experience he has post-graduate qualifications in leadership and management, is a graduate of the Australian Institute of Company Directors and is a Churchill fellow. His training courses are entertaining and full of ideas, tips and techniques that participants can use immediately.

Internal Training Options

This course is delivered as a self-paced eLearning course, providing you with 30-days of access to engaging video content and learning material. The content is easy to navigate through our online learning platform, with the content and resources all in one place.

Frequently Asked Questions

Who can attend a course about having an “Awkward” conversation?

Anyone can attend this communication course!Anyone who is required to have awkward conversations but is wanting to go about it in a more effective way.

Is this course helpful if I need to have a conversation that I feel the receiver will not take well?

Yes, this eLearning provides tools and techniques you need to instigate and have these awkward conversations productively and confidently.

Will I be provided with a framework to help me initiate and have a difficult conversation?

You will obtain a seven-step framework that is fundamental to leaving awkward conversations behind you and communicating more effectively with your colleagues.

Can I expect to learn about post-conversation monitoring and reviewing?

Yes, this communication course covers all you need to know about having effective awkward conversations.

Does this course look at how to minimise a negative response during an awkward conversation?

This session includes how to avoid the conversation escalating but also what to do and how if it does.

Will this communication course allows me to understand the reason for having to have awkward conversations in the first place?

Purchase Course

eLearning Bundle

This eLearning course is offered in a course bundle

In-House Courses

We can conduct any of courses specifically for your staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.

Client Testimonials

“Valuable and insightful information and great presenter. Thank you.”

5/5

Melissa Brennan, Mission Australia

“A great course! Full of useful tips and strategies. Great job! Many thanks!”

5/5

David Perry, Hunter H2O

“I learnt some good helpful skills in the ‘awkward conversations’ eLearning. The content was to the point and the facilitator was fantastic and engaging. Thank you’re a great training session.”