We often think of ‘performance management’ as something we do when things go wrong. In fact, it’s about setting clear expectations; giving accurate and timely feedback (both positive and negative); and yes, having that ‘difficult’ conversation when it’s needed.

This eLearning will provide you with practical ideas, tips, and techniques that will help you manage and improve the performance of your team members.

• Why ‘performance management’ has a bad reputation
• The six simple steps to managing the performance of your team members
• When things turn ugly… formal disciplinary action
• The organisational and employee retention benefits of an exit survey
• What it is… and isn’t!
• How to manage those ‘difficult’ conversations
• Why and how to conduct an exit interview

This course is delivered as a self-paced eLearning course, providing you with 30-days of access to engaging video content and learning material. The content is easy to navigate through our online learning platform, with the content and resources all in one place.

Peter Holdsworth – Facilitator 

Peter Holdsworth has spent most of his professional career leading, managing, and advising community service organisations, so he has unique insights into what works and what doesn’t… particularly in the art of management. He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors, and is a Churchill Fellow. He also sits on the boards of four community service organisations. His presentations are practical, engaging, and memorable!