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Interpersonal Skills Course

Key Skills

Course Summary

  • Anyone wanting to enhance their interpersonal skills
  • Managers and leaders
  • Those in customer facing roles

This workshop empowers participants with effective strategies for team collaboration, relationship building, and achieving results, drawing from a foundation in leadership, communication, and team theories. Attendees, will acquire the knowledge and application of principles vital for fostering collaborative, constructive teams in any setting.

The curriculum emphasises leveraging individual differences and strengths within teams, fostering inclusivity, ensuring psychological safety, and instilling accountability. In addition, the emphasis on emotional intelligence and its correlation with enhanced leaders

  • Overview of leadership and management
  • Characteristics of effective and high performing teams
  • The life cycle of collaborative teams
  • Shared understanding of individual and team responsibilities
  • Effective influencing, decision making, leadership behaviours and styles
  • Prioritising and balancing relationships, results, and wellbeing
  • Communicating and engaging with individuals and teams
  • Challenging conversations – assertiveness and listening skills
  • Performance development coaching conversations
  • Communication and conflict styles
  • Understanding different individual styles and strengths

This course is conducted with an interactive and engaging style that incorporates a variety of teaching methods, including:

  • Content presentation
  • Group discussion
  • Question and answer sessions
  • Learning activities
  • Self-assessments

Post-Course Support

Frequently Asked Questions

Yes, this course is designed for on-site training, providing a focused and tailored learning experience for your team. Participants will gain insights into leadership and management characteristics, effective team dynamics, communication styles, and conflict resolution strategies. The course helps enhance leadership behaviours, decision-making skills, and team collaboration, fostering a more productive and cohesive work environment.
This course explores the essential characteristics of effective and high-performing teams, including shared responsibilities, clear communication, collaborative decision-making, and a balanced focus on relationships, results, and wellbeing. Participants will learn strategies to create and sustain a positive team culture that promotes productivity and mutual support.
The course includes modules on challenging conversations, assertiveness, and performance development coaching. Participants will gain valuable skills in assertive communication, active listening, and conducting coaching conversations to enhance team performance, address conflicts constructively, and support individual growth within the team.
Absolutely. This course delves into communication and conflict styles, helping participants understand different individual styles and strengths. By gaining insights into these dynamics, participants learn to adapt their communication approach, manage conflicts effectively, and foster a more collaborative and harmonious team environment.
The course is conducted for your team in-house with an interactive and engaging style that incorporates a variety of teaching methods to enhance learning. Participants can expect content presentations that are engaging and informative, group discussions that encourage collaboration and sharing of ideas, question and answer sessions for clarification and deeper understanding, as well as learning activities that reinforce key concepts. Additionally, self-assessments are included to help participants gauge their progress and apply their learning effectively. This delivery style ensures an enriching and dynamic learning experience throughout the course.

eLearning Course Option

To register for this course as an individual, check out the online options available.

In-House Course Quote

We can conduct any of courses specifically for a group of staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants. 

eLearning Courses

This eLearning course is offered in a course bundle

Client Testimonials

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We’ve been achieving extraordinary results for nearly 20 years. We would love to work with you!