Interpersonal Skills Course

Key Skills

Course Summary

Suitable For

Anyone wanting to enhance their interpersonal skills
Managers and leaders
Those in customer facing roles

Course Overview

This workshop empowers participants with effective strategies for team collaboration, relationship building, and achieving results, drawing from a foundation in leadership, communication, and team theories. Attendees, will acquire the knowledge and application of principles vital for fostering collaborative, constructive teams in any setting.

The curriculum emphasises leveraging individual differences and strengths within teams, fostering inclusivity, ensuring psychological safety, and instilling accountability. In addition, the emphasis on emotional intelligence and its correlation with enhanced leaders

Topics Covered

Overview of leadership and management
Characteristics of effective and high performing teams
The life cycle of collaborative teams
Shared understanding of individual and team responsibilities
Effective influencing, decision making, leadership behaviours and styles
Prioritising and balancing relationships, results, and wellbeing
Communicating and engaging with individuals and teams
Challenging conversations – assertiveness and listening skills
Performance development coaching conversations
Communication and conflict styles
Understanding different individual styles and strengths

Delivery Style

This course is conducted with an interactive and engaging style that incorporates a variety of teaching methods, including:

Content presentation
Group discussion
Question and answer sessions
Learning activities
Self-assessments

Post-Course Support

Management resouces and course notes
Scheduled one-on-one mentoring session with management mentor
Access to management advisory support for six-months
Continued learning resources and programs at a discounted rate
Discounted management 360-Degree feedback survey

Frequently Asked Questions

Is this course suitable for on-site training, and how can it benefit our team's leadership and management skills?

Yes, this course is designed for on-site training, providing a focused and tailored learning experience for your team. Participants will gain insights into leadership and management characteristics, effective team dynamics, communication styles, and conflict resolution strategies. The course helps enhance leadership behaviours, decision-making skills, and team collaboration, fostering a more productive and cohesive work environment.

What are the key characteristics of effective and high-performing teams covered in this course?

This course explores the essential characteristics of effective and high-performing teams, including shared responsibilities, clear communication, collaborative decision-making, and a balanced focus on relationships, results, and wellbeing. Participants will learn strategies to create and sustain a positive team culture that promotes productivity and mutual support.

How does the course address challenging conversations, assertiveness, and performance development coaching?

The course includes modules on challenging conversations, assertiveness, and performance development coaching. Participants will gain valuable skills in assertive communication, active listening, and conducting coaching conversations to enhance team performance, address conflicts constructively, and support individual growth within the team.

Does the course cover communication and conflict styles, and how they impact team dynamics?

Absolutely. This course delves into communication and conflict styles, helping participants understand different individual styles and strengths. By gaining insights into these dynamics, participants learn to adapt their communication approach, manage conflicts effectively, and foster a more collaborative and harmonious team environment.

How is the course delivered, and what can participants expect from the interactive and engaging delivery style?

The course is conducted for your team in-house with an interactive and engaging style that incorporates a variety of teaching methods to enhance learning. Participants can expect content presentations that are engaging and informative, group discussions that encourage collaboration and sharing of ideas, question and answer sessions for clarification and deeper understanding, as well as learning activities that reinforce key concepts. Additionally, self-assessments are included to help participants gauge their progress and apply their learning effectively. This delivery style ensures an enriching and dynamic learning experience throughout the course.

eLearning Course Option

To register for this course as an individual, check out the online options available.

In-House Course Quote

We can conduct any of courses specifically for a group of staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.