We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss.
Whether your 'customer' is a potential or existing client, team member, manager or any other stakeholder, this eLearning course will equip you with practical skills for effective customer interactions, delivering service excellence and creating a positive customer experience.
Wendy Jocum is an accredited, experienced coach and facilitator. Her expertise lies in all areas of people development for individuals and teams. Her work encompasses Organisation Development, Human Resources, Training, (learning/development), coaching and organisational psychology.
11:30 am to 1:00 pm AEDT and 2.30 pm to 4.30 pm AEDT
Online
$90 ex. GST
You will receive the presentation notes from the eLearning post-completion.
Click on your preferred date to book
Overview We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss. Whether your ‘customer’ is a potential or existing client, team (more…)
If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.