Pathways Australia

Exceptional customer service … a practical ‘How To’ guide


We all have customers, clients, and colleagues; your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship, but getting it wrong can result in a personal and business loss.

Whether your ‘customer’ is a potential or existing client, team member, manager, or any other stakeholder, this eLearning course will equip you with practical skills for effective customer interactions, delivering service excellence, and creating a positive customer experience.

Topics Covered

Who's it for?


In-house Courses

If you prefer, we can conduct any of courses specifically for your staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants. You can read more here


Wendy Joucm - Pathways Australia
Wendy Jocum
Wendy Jocum is an accredited, experienced coach and facilitator. Her expertise lies in all areas of people development for individuals and teams. Her work encompasses organisation development, human resources, training (learning/development), coaching, and organisational psychology.


Human Resources Consulting - Pathways
54 %
of attendees rated their course experience 5/5


“Valuable and insightful information and great presenter. Thank you.” Melissa Brennan, Mission Australia


“A great course! Full of useful tips and strategies. Great job, Wendy! Many thanks!”
David Perry, Hunter H2O

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We’ve been achieving extraordinary results for nearly 20 years. We hope see you on our next course.

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