Exceptional customer service … a practical ‘How To’ guide

This eLearning will equip you with the skills to deliver service excellence and a positive customer experience.



We all have customers, clients, and colleagues; your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship, but getting it wrong can result in a personal and business loss.

Whether your 'customer' is a potential or existing client, team member, manager, or any other stakeholder, this eLearning course will equip you with practical skills for effective customer interactions, delivering service excellence, and creating a positive customer experience.

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What’s covered

Who's it for?

  • Team leaders and managers
  • Customer service team members
  • Anyone who builds and maintains a client/customer base


  • An understanding of how the power of empathy can help you connect with customers
  • Ability to identify what are your customers real needs, desires, and wants
  • Understand how to communicate positively, professionally, with credibility, trust, and diplomacy
  • Know how to deal with 'challenging' customers and leave them satisfied


Wendy Jocum

Wendy Jocum is an accredited, experienced coach and facilitator. Her expertise lies in all areas of people development for individuals and teams. Her work encompasses organisation development, human resources, training (learning/development), coaching, and organisational psychology.



67 Minutes




$220 ex. GST

What you get:

You will receive the presentation notes from the eLearning post-completion.



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