A survival guide for dealing with ‘difficult’ humans!

This masterclass will set you up with the knowledge and confidence you need to deal with 'difficult' behaviours efficiently and productively.

 

Overview

 

We’ve all been there. Be it work, school or at birthday celebrations, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this.

The good news is that if you’re a manager, there are clear and effective remedies.

This eLearning course will provide you with the knowledge, tips and practical tools you will need!

What’s covered

  • What is 'difficult' behaviour?
  • Why do some people behave badly at work?
  • How to recognise it
  • The 9 steps to resolution, including:
  • - How to set clear standards of behaviour
  • - How to have the discussion
  • - When you're done talking ... What next?
  • - Formal disciplinary action
  • ...and much more

Who's it for?

  • CEOs and Senior Leaders
  • Human Resources Managers
  • Department Managers
  • Anyone who has to deal with difficult behaviours

Outcomes

  • Learn how to identify unacceptable behaviour
  • Understand why some people behave badly
  • Learn how to implement the critical 9-step resolution process

Facilitator

Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing and advising community service organisations so he has unique insights into what works and what doesn't ... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging and memorable!

Details

Time

11:30 am to 1:00 pm AEST

Location

Online

Fee

$90 ex. GST

What you get

You will receive the presentation notes from the eLearning post-completion.

 

 

Upcoming dates

Click on your preferred date to book

eLearning


  • eLearning - A survival guide for dealing with 'difficult' humans!
    16-07-2020
    2:30 pm - 4:00 pm

Overview We’ve all been there. Be it work, school or at birthday celebrations, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this. The good news is that (more…)


  • eLearning - A survival guide for dealing with 'difficult' humans!
    05-08-2020
    11:30 am - 1:00 pm

Overview We’ve all been there. Be it work, school or at birthday celebrations, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this. The good news is that (more…)


  • eLearning - A survival guide for dealing with 'difficult' humans!
    26-08-2020
    11:30 am - 1:00 pm

Overview We’ve all been there. Be it work, school or at birthday celebrations, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this. The good news is that (more…)

In-house course enquiry

If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.

Call us now for in-house/onsite enquires
1300 212 212

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