Overview

We’ve all been there. Be it work, school or at birthday celebrations, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this.

The good news is that if you’re a manager, there are clear and effective remedies.

This eLearning course will provide you with the knowledge, tips and practical tools you will need!

What’s covered

What is 'difficult' behaviour?

Why do some people behave badly at work?

How to recognise it

The 9 steps to resolution, including:

How to set clear standards of behaviour

How to have the discussion

When you're done talking ... What next?

Formal disciplinary action

...and much more

Who's it for?

CEOs and Senior Leaders
Human Resources Managers
Department Managers
Anyone who has to deal with difficult behaviours

Outcomes

Learn how to identify unacceptable behaviour
Understand why some people behave badly
Learn how to implement the critical 9-step resolution process

Facilitator

Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing and advising community service organisations so he has unique insights into what works and what doesn't ... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging and memorable!

Details

Time

On-demand

Location

Online

Fee

$220 ex. GST

What you get

You will receive the presentation notes from the eLearning post-completion.

Upcoming dates

Click on your preferred date to book

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