A survival guide for dealing with ‘difficult’ humans!

This masterclass will set you up with the knowledge and confidence you need to deal with 'difficult' behaviours efficiently and productively.



We’ve all been there, be it work, school, or at birthday celebrations; we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this.

The good news is that if you’re a manager, there are clear and effective remedies.

This eLearning course will provide you with the knowledge, tips and practical tools you will need!

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What’s covered

Who's it for?

  • CEOs and senior leaders
  • Human resources managers
  • Department managers
  • Anyone who has to deal with difficult behaviours


  • Learn how to identify unacceptable behaviour
  • Understand why some people behave badly
  • Learn how to implement the critical 9-step resolution process



66 Minutes




$220 ex. GST

What you get:

You will receive the presentation notes from the eLearning post-completion.




Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing, and advising community service organisations, so he has unique insights into what works and what doesn't... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors, and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging, and memorable!

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