Dealing with Difficult Behaviours

Learn the necessary skills that will give you the confidence to manage these problematic behaviours professionally and reduce your stress levels.

 

Overview

One of the major causes of workplace stress is working and dealing with people who display difficult behaviours. These people can be your customers, peers and even your immediate boss. The typical natural reaction is to either avoid or to match the behaviour, neither solve the behavioural issues, and both have the potential to make the situation worse.

This one-day course examines your natural responses to difficult behaviour and teaches the necessary skills that will give you the confidence to manage these problematic behaviours professionally and reduce your stress levels.

Upcoming dates

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New South Wales


Time: 9.30am – 3.30pm Overview One of the major causes of workplace stress is working and dealing with people who display difficult behaviours. These people can be your customers, peers and even your immediate boss. The typical natural reaction is to either avoid or to match the behaviour, neither solve the behavioural issues, and both (more…)

Queensland


Time: 9.30am – 3.30pm Overview One of the major causes of workplace stress is working and dealing with people who display difficult behaviours. These people can be your customers, peers and even your immediate boss. The typical natural reaction is to either avoid or to match the behaviour, neither solve the behavioural issues, and both (more…)

Victoria


Time: 9.30am – 3.30pm Overview One of the major causes of workplace stress is working and dealing with people who display difficult behaviours. These people can be your customers, peers and even your immediate boss. The typical natural reaction is to either avoid or to match the behaviour, neither solve the behavioural issues, and both (more…)

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What’s covered

We discuss the areas of Emotional intelligence and how we can grow and become more Emotional Intelligent.

Understand what is Aggressive, Passive, Passive aggressive and Assertive behaviour so we can be adopt and form habits in Assertiveness.

First understand yourself by recognising our own challenges, it leads us to being more empathetic towards others.

Effective communication our Body Language, Tone, Words and more, builds relationships and saves us valuable time. Maintaining normality goes towards a healthy workplace.

We discuss what makes us jump to conclusions and how to examine our thought patterns.

We discuss the many reasons why people act out and what is going on in their minds.

Step by step approach in what we say and do when dealing with emotional situations.

How we can recognise conflict and play our part in dealing with it so that relationships are not harmed.

Who's it for?

  • Team leaders or emerging leaders
  • Anyone who deals with people in their role
  • Those who want to increase and enhance their interpersonal skills
  • Anyone who finds it challenging to deal with difficult people
  • Those who want to learn how to become a more effective leader, manager, or team member

Outcomes

  • Recognise how our own attitudes and actions impact on others
  • Adopt new and effective techniques for managing negative emotions
  • Use coping strategies for dealing with difficult people and difficult situations
  • Identify those times when you have the right to walk away from a difficult situation
  • Gain greater confidence in dealing with difficult behaviour

Facilitator

Pat Stanley

For over 17 years, Pat has worked as a national training facilitator, bringing over 30 years of diverse experience, expertise, knowledge and insights. Her studies in psychology, human behaviour and mediation and leadership have underpinned her success, and she is passionate about passing on her knowledge to others.

Her experience has included working with people and teams in the not-for-profit, commercial and public sectors throughout Australia and beyond. Pat is widely acknowledged as a passionate facilitator who always delivers informative, interesting, enjoyable and relatable courses.

Details

Time:

09.30 a.m. - 3.30 p.m.

Location:

All CBD locations. Specific venue details are provided when you book

Fee:

$500 ex GST

What you get:

Lunch and refreshments (dietary requests taken upon booking)
Full set of electronic notes
Post course support (6 months)

 

 

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