Pathways Australia
Search

Dealing with Conflict and Difficult Behaviours

“Very useful, practical and engaging course. Lots of tips to go away and reflect on” – Previous Participant

Key Skills

Conflict Resolution

People Management

Communication

Behavioural Management

Course Summary

  • A clear understanding of the nature and causes of workplace conflict and difficult behaviours
  • A deep insight into your conflict management style and how to adjust it
  • Practical skills in managing and resolving conflict and difficult behaviours
  • Coping strategies for dealing with difficult people and situations

 

  • Leaders and managers at all levels
  • Human resources management professionals
  • Those who have mediation roles
  • Those who find dealing with ‘difficult’ behaviour or conflict debilitating
  • The causes of workplace conflict
  • Managing conflict between yourself and another
  • Practical and proven conflict resolution techniques
  • How to effectively deal with challenging clients or customers
  • How to set behavioural standards and expectations
  • Proven techniques to help you manage difficult behaviours
  • Managing conflict between individuals or groups
  • How to identify your conflict management ‘style’
  • Understanding why people display ‘challenging’ behaviours
  • How to manage their emotions … and yours
  • How emotional intelligence techniques will help

This course is delivered as a self-paced eLearning course, providing you with 30-days of access to engaging video content and learning material. The content is easy to navigate, allowing to absorb the learnings throughout the online course.

Peter Holdsworth - Pathways Australia

Peter Holdsworth 

Peter Holdsworth is widely acknowledged as one of Australia’s top leadership and management facilitators. With a career leading organisations in the not-for-profit, private, and public sectors, he knows what the challenges are at every level of management and how to meet them. Underpinning his experience he has post-graduate qualifications in leadership and management, is a graduate of the Australian Institute of Company Directors and is a Churchill fellow. His training courses are entertaining and full of ideas, tips and techniques that participants can use immediately.

If you wish to conduct this session as a live online course for your team. Please contact us today for a costing.

Frequently Asked Questions

Absolutely. Our course offers a comprehensive exploration of the nature and various causes of workplace conflict and difficult behaviours. You'll gain valuable insights into the underlying dynamics that contribute to conflicts and challenging situations in the workplace.
You will develop practical skills in managing and resolving conflicts through role-playing exercises, case studies, and real-world scenarios. These activities will equip you with strategies such as active listening, communication techniques, negotiation skills, and problem-solving approaches to effectively manage conflicts in various contexts.
Our online Conflict Management and Resolution training is a condensed yet engaging version of our one-day Conflict Course. It’s still engaging, just shorter and conveniently accessible from anywhere at anytime.
Yes, the course delves into emotional intelligence techniques and how they can help in conflict resolution. You'll learn to identify your conflict management style, understand why people display challenging behaviours, manage emotions effectively (both yours and others'), and set behavioural standards and expectations to foster a positive work environment.
Yes, coping strategies for dealing with difficult people and challenging situations are an integral part of this course. You'll learn techniques to remain calm under pressure, handle confrontational behaviour diplomatically, and navigate conflicts with confidence and professionalism.
Yes, this course is designed specifically for online training and eLearning. It is structured as a self-paced course, allowing you to learn at your own convenience and pace through engaging content.
Our self-paced eLearning course provides practical and proven conflict resolution techniques that you can apply in various workplace scenarios. Through interactive exercises and case studies, you'll learn effective strategies for managing conflict between individuals or groups and dealing with challenging behaviours.

Purchase Course

eLearning Bundle

This eLearning course is offered in a course bundle

In-House Courses

We can conduct any of courses specifically for your staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants. 

Client Testimonials

“Very useful, practical and engaging course. Lots of tips to go away and reflect on.”

5/5

“Fantastic! Really helpful … introduced me to new concepts that I have not heard of before. I think it will be helpful in helping me plan my next conflict situation.”

5/5

“Enlightening, great ideas and strategies to use when dealing with difficult behaviours. the facilitator was engaging and clear. Thank you!”

5/5

“The course about dealing with difficult behaviours was very valuable! Got me thinking differently!”

5/5

Be the first to know!

Sign up for Pathways Australia insights, upcoming courses and events, career tips, special offers and more!

By sharing your email, you agree to our Privacy Policy and Terms and Conditions.

Ready to Talk?

Talk with one of our Consultants now and learn how we can support you

We’ve been achieving extraordinary results for nearly 20 years. We would love to work with you!

Request a Quote

One of our Consultants will contact you soon.

We’ve been achieving extraordinary results for nearly 20 years. We would love to work with you!

Get Notified

Subscribe to get notified of upcoming courses

We’ve been achieving extraordinary results for nearly 20 years. We hope see you on our next course.

Subscribe
Ready to Talk?

Talk with one of our Consultants now and learn how we can support you

We’ve been achieving extraordinary results for nearly 20 years. We would love to work with you!