Dealing with Conflict and Difficult Behaviours!

This e-Learning Course will provide you with insights into why conflict and unacceptable behaviour occurs.

 

Overview

We all know how damaging unresolved workplace conflict between individuals and groups can be. Similarly, allowing one or more team members to exhibit challenging or unacceptable behaviour will reduce morale, productivity and weaken team culture. Leaving these problems unchecked isn't an option!

Fortunately, this e-Learning Course will provide you with insights into why conflict and unacceptable behaviour occurs. As importantly, you will be provided with a 'toolkit' of practical ideas, tips and techniques that will help you resolve the problem quickly and effectively.

Upcoming dates

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eLearning


Overview We all know how damaging unresolved workplace conflict between individuals and groups can be. Similarly, allowing one or more team members to exhibit challenging or unacceptable behaviour will reduce morale, productivity and weaken team culture. Leaving these problems unchecked isn’t an option! Fortunately, this short e-Learning Course will provide you with insights into why (more…)

What’s covered

Who's it for?

  • Leaders and managers at all levels
  • Human resources management professionals
  • Those who have mediation roles
  • Those who find 'difficult' behaviour or conflict debilitating

Outcomes

  • Learn how to identify unacceptable behaviour
  • Understand why some people behave badly
  • Learn how to implement the critical 9-step resolution process

Facilitator

Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing, and advising community service organisations, so he has unique insights into what works and what doesn't... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors, and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging, and memorable!

Details

Time:

3 Hours

Location:

Online

Fee:

$300 ex. GST

What you get:

You will receive the presentation notes from the eLearning post-completion.

 

 

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