We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss.
This course will delve deep into the most important aspects of providing exceptional customer service, whether your 'customer' is a potential or existing client, team member, manager or any other stakeholder. Gain insightful knowledge and practical skills for effective customer interactions, delivering service excellence and creating a positive customer experience.
Wendy Jocum is an accredited, experienced coach and facilitator. Her expertise lies in all areas of people development for individuals and teams.
Her work encompasses Organisation Development, Human Resources, Training, (learning/development), coaching and organisational psychology.
09.30 a.m. - 3.30 p.m.
All CBD locations. Specific venue details are provided when you book
$420 ex GST
Lunch and refreshments (dietary requests taken upon booking)
Full set of electronic notes
Post course support (6 months)
Click on your preferred date to book
Time: 9.30am – 3.30pm Overview We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss. This course will delve deep into (more…)
Time: 9.30am – 3.30pm Overview We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss. This course will delve deep into (more…)
Time: 9.30am – 3.30pm Overview We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss. This course will delve deep into (more…)
If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.