We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss.

This course will delve deep into the most important aspects of providing exceptional customer service, whether your 'customer' is a potential or existing client, team member, manager or any other stakeholder. Gain insightful knowledge and practical skills for effective customer interactions, delivering service excellence and creating a positive customer experience.

Workshop methodology includes content delivery, self reflection, self assessment of your team's customer service, short videos, group activities and discussions. You will come up with an action plan for strengths and improvements, enabling practical tools for skills transfer, improving results, relationships, teamwork and enhanced service delivery to your stakeholders.