Conflict Management and Resolution Course

This one-day course will provide you with insights into why conflict occurs, your own conflict management style, how to manage and resolve it.

 

Overview

 

Unresolved workplace conflict between individuals and team, and unproductive conflict behaviours can be very destructive, impacting relationships and results negatively. Constructive conflict resolution can lead to innovation, creativity, enhanced understanding, open, honest communication, improved relationships and positive results.

This one-day course will provide you with insights into why conflict occurs, your own conflict management style, and how to manage and resolve it effectively.

What’s covered

  • The causes of workplace conflict
  • How to recognise the signs of an emerging conflict
  • Managing and resolving conflicts between individuals
  • Managing and resolving team conflict
  • How to identify your conflict management 'style'
  • What questions to ask ... and how
  • How to provide 'non-explosive' feedback
  • Understanding the crucial elements of a constructive discussion
  • How to avoid taking sides and making subjective judgements
  • How to develop deep listening and curiosity skills

Who's it for?

  • CEOs and divisional managers
  • Team leaders
  • Human resources managers
  • Anyone who has to deal with workplace conflict

Outcomes

  • A clear understanding of the nature and causes of workplace conflict
  • A deep insight into your own conflict management style and how to adjust it
  • Practical skills in managing and resolving conflict
  • The acquisition of very useful leadership skills

Facilitator

Sydney Facilitator: Wendy Jocum

Wendy Jocum is an accredited, experienced coach and facilitator. She has expertise in all areas of people development (individuals/teams) and organisational psychology. Her experience and qualifications are in HR, Training and Development, Coaching, Leadership, Emotional Intelligence and neuroscience. She is certified in many behavioural psychometric tools for communication, emotional intelligence, leadership and teamwork.

Her workshops (online and face to face) are practical, informative, engaging and interactive.

Brisbane Facilitator: Pat Stanley

For over 17 years, Pat has worked as a national training facilitator, bringing over 30 years of diverse experience, expertise, knowledge and insights. Her studies in psychology, human behaviour and mediation and leadership have underpinned her success, and she is passionate about passing on her knowledge to others.

Her experience has included working with people and teams in the not-for-profit, commercial and public sectors throughout Australia and beyond. Pat is widely acknowledged as a passionate facilitator who always delivers informative, interesting, enjoyable and relatable courses.

Details

Time

09.30 a.m. - 3.30 p.m.

Location

All CBD locations. Specific venue details are provided when you book

Fee

$420 ex GST

What you get

Lunch and refreshments (dietary requests taken upon booking)
Full set of electronic notes
Post course support (6 months)

 

 

Upcoming dates

Click on your preferred date to book

New South Wales


  • Conflict Management and Resolution Course
    26-10-2020
    9:30 am - 3:30 pm

Time: 9.30am – 3.30pm Overview Unresolved workplace conflict between individuals and team, and unproductive conflict behaviours can be very destructive, impacting relationships and results negatively. Constructive conflict resolution can lead to innovation, creativity, enhanced understanding, open, honest communication, improved relationships and positive results. This one-day course will provide you with insights into why conflict occurs, (more…)

Queensland


  • Conflict Management and Resolution Course
    05-11-2020
    9:30 am - 3:30 pm

Time: 9.30am – 3.30pm Overview Although we would prefer for it not to exist, Workplace conflict happens … with many unfortunate consequences if left unchecked. This practical and interactive one-day course will equip participants with the skills they need to not only identify workplace conflict and understand why it occurs but also how to manage (more…)

Victoria


  • Conflict Management and Resolution Course
    01-12-2020
    9:30 am - 3:30 pm

Time: 9.30am – 3.30pm Overview Although we would prefer for it not to exist, Workplace conflict happens … with many unfortunate consequences if left unchecked. This practical and interactive one-day course will equip participants with the skills they need to not only identify workplace conflict and understand why it occurs but also how to manage (more…)

In-house course enquiry

If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.

Call us now for in-house/onsite enquires
1300 212 212

Onsite enquiry

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