Conflict Management and Resolution Course

Gain insights into why conflict occurs, your own conflict management style, and how to manage and resolve it.




Unresolved workplace conflict between individuals and teams, and unproductive conflict behaviours can be very destructive, negatively impacting relationships and results. Constructive conflict resolution can lead to innovation, creativity, enhanced understanding, open and honest communication, improved relationships, and positive results.

This one-day course will provide you with insights into why conflict occurs, your own conflict management style, and how to manage and resolve it effectively.

What’s covered

  • The causes of workplace conflict
  • How to recognise the signs of an emerging conflict
  • Managing and resolving conflicts between individuals
  • Managing and resolving team conflict
  • How to identify your conflict management 'style'
  • What questions to ask ... and how
  • How to provide 'non-explosive' feedback
  • Understanding the crucial elements of a constructive discussion
  • How to avoid taking sides and making subjective judgements
  • How to develop deep listening and curiosity skills

Who's it for?

  • CEOs and divisional managers
  • Team leaders
  • Human resources managers
  • Anyone who has to deal with workplace conflict


  • A clear understanding of the nature and causes of workplace conflict
  • A deep insight into your own conflict management style and how to adjust it
  • Practical skills in managing and resolving conflict
  • The acquisition of very useful leadership skills


Melbourne Facilitator: Christine Wilson

Christine Wilson has been working in the area of adult learning and development for over 20 years. She has worked across the community, university, government and private sectors and with audiences spanning frontline staff to executive leadership teams. She has a deep passion for enabling thriving workplaces by providing people with a better understanding of their strengths and current limitations. Her workshops are highly interactive and help people break through obstacles to superior, professional performance. Chris has a Bachelor of Education and accreditation in MBTI, Genos Emotional Intelligence Inventory and Human Synergistics Life Styles Inventory.

Sydney Facilitator: Wendy Jocum

Wendy is an experienced coach and facilitator, helping teams and individuals to deal with differences and conflict that occur both in the workplace and in personal lives. Wendy is well-known for her engaging workshops that include useful strategies for creating positive outcomes with both stakeholders (internal or external) and personal relationships.

Wendy provides practical tools and skills which help to positively influence assertiveness, listening, expectation management, negotiating, and co-operating and lead to a beneficial outcome. Wendy’s impressive accreditation allows her to assist people and teams with communicating, influencing, conflict and leadership styles.

Brisbane Facilitator: Pat Stanley

For over 17 years, Pat has worked as a national training facilitator, bringing over 30 years of diverse experience, expertise, knowledge and insights. Her studies in psychology, human behaviour and mediation and leadership have underpinned her success, and she is passionate about passing on her knowledge to others.

Her experience has included working with people and teams in the not-for-profit, commercial and public sectors throughout Australia and beyond. Pat is widely acknowledged as a passionate facilitator who always delivers informative, interesting, enjoyable and relatable courses.



09.30 a.m. - 3.30 p.m.


All CBD locations. Specific venue details are provided when you book


$500 ex GST

What you get

Lunch and refreshments (dietary requests taken upon booking)
Full set of electronic notes
Post course support (6 months)



Upcoming dates

Click on your preferred date to book

New South Wales

Program Overview Although we would prefer for it not to exist, Workplace conflict happens … with many unfortunate consequences if left unchecked. This practical and interactive one-day course will equip participants with the skills they need to not only identify workplace conflict and understand why it occurs but also how to manage and resolve workplace (more…)


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If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.

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1300 212 212

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