Conflict. How to manage and resolve it effectively!

Manage and resolve conflicts confidently and effectively!

 

Overview

 

Different priorities, entrenched positions, poor behaviour, varying perceptions of the ‘truth’ - All of these issues and many more can lead to conflict in the workplace. Of course, people should be encouraged to voice their opinions, but allowing that to escalate into open conflict will produce damaging outcomes … if not resolved quickly and effectively.

This eLearning course is designed to provide you with insights into why conflict happens and introduce you to proven techniques that will help you manage and resolve conflicts confidently and effectively.

What’s covered

  • The causes of workplace conflict
  • How to identify your conflict management ‘style’
  • How to mediate and resolve a conflict between individuals
  • How to manage the conflict you may have with another
  • What to do when talking doesn’t help

Who's it for?

  • Leaders and Managers at all levels
  • Human Resources Management professionals
  • Those who have mediation roles
  • Those who find conflict debilitating

Outcomes

  • Insights into the major causes of workplace conflict
  • Understand your natural conflict management style
  • Practical ideas, tips and techniques that will enable you to manage and resolve nearly all conflicts

Facilitator

Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing and advising community service organisations so he has unique insights into what works and what doesn't ... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging and memorable!

Details

Time

11:30 am to 1:00 pm AEST

Location

Online

Fee

$90 ex. GST

What you get

You will receive the presentation notes from the eLearning post-completion.

 

 

Upcoming dates

Click on your preferred date to book

eLearning


  • eLearning - Conflict. How to manage and resolve it effectively!
    19-08-2020
    11:30 am - 1:00 pm

Overview Different priorities, entrenched positions, poor behaviour, varying perceptions of the ‘truth’ – All of these issues and many more can lead to conflict in the workplace. Of course, people should be encouraged to voice their opinions, but allowing that to escalate into open conflict will produce damaging outcomes … if not resolved quickly and (more…)


  • eLearning - Conflict. How to manage and resolve it effectively!
    10-09-2020
    2:30 pm - 4:00 pm

Overview Different priorities, entrenched positions, poor behaviour, varying perceptions of the ‘truth’ – All of these issues and many more can lead to conflict in the workplace. Of course, people should be encouraged to voice their opinions, but allowing that to escalate into open conflict will produce damaging outcomes … if not resolved quickly and (more…)


  • eLearning - Conflict. How to manage and resolve it effectively!
    29-09-2020
    11:30 am - 1:00 pm

Overview Different priorities, entrenched positions, poor behaviour, varying perceptions of the ‘truth’ – All of these issues and many more can lead to conflict in the workplace. Of course, people should be encouraged to voice their opinions, but allowing that to escalate into open conflict will produce damaging outcomes … if not resolved quickly and (more…)

In-house course enquiry

If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.

Call us now for in-house/onsite enquires
1300 212 212

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