Conflict. How to manage and resolve it effectively!

In this eLearning, you will gain skills and techniques to help you resolve conflict confidently!

 

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Overview

Different priorities, entrenched positions, poor behaviour, varying perceptions of the ‘truth’ - All of these issues and many more can lead to conflict in the workplace. Of course, people should be encouraged to voice their opinions, but allowing that to escalate into open conflict will produce damaging outcomes… if not resolved quickly and effectively.

This eLearning course is designed to provide insights into why conflict happens and introduce you to proven techniques that will help you manage and resolve conflicts confidently and effectively.

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Overview Different priorities, entrenched positions, poor behaviour, varying perceptions of the ‘truth’ – All of these issues and many more can lead to conflict in the workplace. Of course, people should be encouraged to voice their opinions, but allowing that to escalate into open conflict will produce damaging outcomes… if not resolved quickly and effectively. (more…)

What’s covered

Who's it for?

  • Leaders and managers at all levels
  • Human resources management professionals
  • Those who have mediation roles
  • Those who find conflict debilitating

Outcomes

  • Insights into the major causes of workplace conflict
  • Understand your natural conflict management style
  • Practical ideas, tips, and techniques that will enable you to manage and resolve nearly all conflicts

Details

Time:

72 Minutes

Location:

Online

Fee:

$220 ex. GST

What you get:

You will receive the presentation notes from the eLearning post-completion.

 

 

Facilitator

Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing, and advising community service organisations, so he has unique insights into what works and what doesn't... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors, and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging, and memorable!

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