Overview

Different priorities, entrenched positions, poor behaviour, varying perceptions of the ‘truth’ - All of these issues and many more can lead to conflict in the workplace. Of course, people should be encouraged to voice their opinions, but allowing that to escalate into open conflict will produce damaging outcomes … if not resolved quickly and effectively.

This eLearning course is designed to provide you with insights into why conflict happens and introduce you to proven techniques that will help you manage and resolve conflicts confidently and effectively.

What’s covered

The causes of workplace conflict

How to identify your conflict management ‘style’

How to mediate and resolve a conflict between individuals

How to manage the conflict you may have with another

What to do when talking doesn’t help

Who's it for?

Leaders and Managers at all levels
Human Resources Management professionals
Those who have mediation roles
Those who find conflict debilitating

Outcomes

Insights into the major causes of workplace conflict
Understand your natural conflict management style
Practical ideas, tips and techniques that will enable you to manage and resolve nearly all conflicts

Facilitator

Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing and advising community service organisations so he has unique insights into what works and what doesn't ... particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging and memorable!

Details

Time

On-demand

Location

Online

Fee

$220 ex. GST

What you get

You will receive the presentation notes from the eLearning post-completion.

Upcoming dates

Click on your preferred date to book

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