Conflict. How to manage and resolve it effectively!

Key Skills

Course Summary

Course Outcomes

Learn how to identify unacceptable behaviour
Understand why some people behave badly
Learn how to implement the critical 9-step resolution process

Suitable For

Leaders and managers at all levels
Human resources management professionals
Those who have mediation roles
Those who find dealing with ‘difficult’ behaviour or conflict debilitating

Course Overview

We all know how damaging unresolved workplace conflict between individuals and groups can be. Similarly, allowing one or more team members to exhibit challenging or unacceptable behaviour will reduce morale, productivity and weaken team culture. Leaving these problems unchecked isn’t an option!

Fortunately, this e-Learning Course will provide you with insights into why conflict and unacceptable behaviour occurs. As importantly, you will be provided with a ‘toolkit’ of practical ideas, tips and techniques that will help you resolve the problem quickly and effectively.

Topics Covered

What is a ‘difficult’ behaviour?
How to recognise difficult behaviours and arising conflicts
How to address difficult behaviours
The causes of workplace conflict
How to mediate and resolve a conflict between individuals
Why do some people behave badly at work?
How to set clear standards of behaviour
When you’re done talking… What next?
How to identify your conflict management ‘style’
How to manage the conflict between yourself and another

Delivery Style

This course is delivered as a self-paced eLearning course, providing you with 30-days of access to engaging video content and learning material. The content is easy to navigate through our online learning platform, with the content and resources all in one place.

Course Facilitator

Peter Holdsworth – Facilitator

Peter Holdsworth has spent most of his professional career leading, managing, and advising community service organisations, so he has unique insights into what works and what doesn’t… particularly in the art of management. He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors, and is a Churchill Fellow. He also sits on the boards of four community service organisations. His presentations are practical, engaging, and memorable!

Frequently Asked Questions

Will this course help me manage my team conflicts at work?

Yes, this eLearning will teach you proven strategies and techniques to manage, reduce and resolve workplace conflicts professionally and effectively.

Does this course look at mediating conflict and managing your own conflict?

In this session, you will understand the causes of conflict and how to meditate and resolve different types of conflicts, whether it’s between team members, other individuals or a conflict you have with another person.

Will this course allow me to recognise and understand how I manage conflict?

Absolutely, this conflict management course will help you understand how to identify and improve your conflict management style.

When it comes to workplace conflict, who would be best to attend this course?

This conflict management course is suitable for anyone who is required to deal with conflict and finds it difficult. This includes but is not limited to, leaders and managers of all levels, human resource managers, support staff and anyone with a mediation role.

Does the course give insights into what causes workplace conflict?

Yes, this conflict management training will provide insights into the differences of a healthy difference of opinion and open conflict that has the potential to create damaging outcomes if it’s not handled quickly and effectively.

Purchase Course

eLearning Bundle

This eLearning course is offered in a course bundle

In-House Courses

We can conduct any of courses specifically for your staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.