Conflict Management and Difficult Behaviours

This one-day course will provide insights into why conflict and unacceptable behaviours occur. Gain the knowledge and techniques required to manage conflict and deal with difficult behaviours effectively!

 

Overview

We all know how damaging unresolved workplace conflict between individuals and groups can be.

Similarly, allowing one or more team members to exhibit challenging or unacceptable behaviour will reduce morale, productivity and weaken team culture.

Leaving these problems unchecked isn't an option!

Fortunately, this one-day course will provide you with insights into why conflict and unacceptable behaviour occurs. Just as importantly, you will be provided with a 'toolkit' of practical ideas, tips and techniques that will help you resolve the problem quickly and effectively.

Upcoming dates

Click on your preferred date to book

New South Wales

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Victoria

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Queensland

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What’s covered

Who's it for?

  • Senior executives
  • Team leaders
  • Human resources managers
  • Board or committee members
  • Anyone who wants these problems resolved

Outcomes

  • A clear understanding of the nature and causes of workplace conflict and difficult behaviours
  • A deep insight into your conflict management style and how to adjust it
  • Practical skills in managing and resolving conflict and difficult behaviours
  • Coping strategies for dealing with difficult people and situations

Facilitator

Melbourne Facilitator: Christine Wilson

Christine Wilson has been working in the area of adult learning and development for over 20 years. She has worked across the community, university, government, private sectors; and with audiences spanning frontline staff to executive leadership teams. She has a deep passion for enabling thriving workplaces by providing people with a better understanding of their strengths and current limitations.

Her workshops are highly interactive and help people break through obstacles for superior professional performance. Chris has a Bachelor of Education and accreditation in MBTI, Genos Emotional Intelligence Inventory and Human Synergistics Life Styles Inventory.

Sydney Facilitator: Wendy Jocum

Wendy is an experienced coach and facilitator, helping teams and individuals to deal with differences and conflicts that occur both in the workplace and in their personal lives. Wendy is well-known for her engaging workshops that include useful strategies for creating positive outcomes with both stakeholders (internal or external) and personal relationships.

Wendy provides practical tools and skills which help to influence assertiveness positively, listening, expectation management, negotiating, and co-operating, which lead to beneficial outcomes. Wendy’s impressive accreditation allows her to assist people and teams with communicating, influencing, conflict, and leadership styles.

Brisbane Facilitator: Pat Stanley

For over 17 years, Pat has worked as a national training facilitator bringing over 30 years of diverse experience, expertise, knowledge, and insights. Her studies in psychology, human behaviour, mediation, and leadership have underpinned her success. She is passionate about passing on her knowledge to others.

Her experience has included working with people and teams in the not-for-profit, commercial and public sectors throughout Australia and beyond. Pat is widely acknowledged as a passionate facilitator who always delivers informative, interesting, enjoyable, and relatable courses.

Details

Time:

09.30 a.m. - 3.30 p.m.

Location:

All CBD locations. Specific venue details are provided when you book

Fee:

$500 ex GST

What you get:

Lunch and refreshments (dietary requests taken upon booking)
Full set of electronic notes
Post-course support (6 months)

 

 

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