Emotional intelligence is the ability to recognise, understand, and manage our own emotions, as well as to recognise and understand the emotions of others. High levels of emotional intelligence can be a powerful tool in managing and resolving conflicts in personal and professional settings.

In this article, we will explore how a high level of emotional intelligence can improve how you manage and resolve conflict.

Recognising and understanding emotions

The first step in managing and resolving conflict is to recognise and understand your own emotions and those of the other party involved. People with high emotional intelligence can recognise their own emotions and understand the emotions of others. By being aware of their own emotions, they can better manage them and prevent them from escalating into conflict.

Similarly, individuals with high emotional intelligence can approach conflict with empathy and sensitivity by understanding the other party’s emotions. This can help to de-escalate the situation and prevent it from becoming more volatile.

Effective communication

Effective communication is crucial in managing and resolving conflict. Individuals with high emotional intelligence are often skilled communicators, as they have the ability to express themselves clearly and listen actively. They can also pick up on non-verbal cues and adjust their communication style accordingly.

By communicating effectively, individuals with high emotional intelligence can prevent misunderstandings and defuse tense situations. They can also help the other party involved feel heard and understood, which can go a long way in resolving the conflict.

Problem-solving skills

Conflict often arises due to differences in opinions, needs, or values. Individuals with high emotional intelligence have strong problem-solving skills and can solve conflicts creatively. They can also consider the needs and perspectives of all parties involved, which can help find a solution that is satisfactory to everyone.

Self-awareness

Self-awareness is a key component of emotional intelligence. Individuals with high emotional intelligence have a good understanding of their own strengths and weaknesses. They are able to recognise when their emotions may be clouding their judgement and take steps to manage them.

By being self-aware, individuals can approach conflict with a clear mind and a level head. They are also better able to take responsibility for their own actions and apologise when necessary.

Relationship building

Building strong relationships is essential in managing and resolving conflict. Individuals with high emotional intelligence are often skilled at building and maintaining relationships, as they are able to connect with others on an emotional level.

By building strong relationships, individuals with high emotional intelligence can prevent conflicts from arising in the first place. They are also better equipped to resolve conflicts that do arise, as they have a foundation of trust and understanding to build upon.

In conclusion, a high level of emotional intelligence can be a powerful tool in managing and resolving conflict. Individuals can approach conflict with empathy and sensitivity by recognising and understanding emotions, communicating effectively, utilising problem-solving skills, being self-aware, and building strong relationships. This can lead to more positive outcomes, both personally and professionally.

Pathways Australia assists professionals in increasing their interpersonal skills with our one-day masterclasses on Emotional Intelligence and Conflict Management and Difficult Behaviours. Register for an upcoming face-to-face course near you today to learn and lead with emotional intelligence and be comfortable dealing with conflict and difficult behaviours.

Contact our team of course specialists if you have questions or are looking to get a customised learning experience for your group.