We specialise in providing training for community service professionals…and we’re very good at it!

We conduct regular scheduled courses around Australia and can also run them in-house for your organisation where they can be tailored to your specific needs.

Here is a selection of programs we offer

General Management

  • So You’ve Made It To ‘Manager’…How To Survive And Thrive!
  • Risk management…what to look for and how to manage it
  • How to deal with toxic people and other irritants!
  • Strategic planning the effective and non-frustrating way!
  • Measuring impact…how much difference does your organisation really make?


  • The roles and responsibilities of board and committee members
  • How to recruit the board members you need
  • The characteristics of an effective board
  • How to handle non-performing and destructive board members
  • Effective meetings. What gets talked about and how should they be run
  • How to manage and support your CEO
  • Roles and responsibilities…. who does what?

Financial management

  • A non-accountant's guide to understanding accounting
  • Financial reports…how to read and interpret them
  • Budgeting
  • Financial reporting
  • How to analyse and assess your organisation’s financial strengths and weaknesses

Human Resources Management

  • How to develop a first class human resources function in your organisation
  • Position and person descriptions…how to write them
  • How to write powerful ‘position vacant’ advertisements.
  • Effective recruitment and selection
  • How to develop an effective induction program
  • Employee appraisal…what works and what doesn’t
  • How to develop a cost-effective employee training and development plan
  • Exit interviews and how they can be a crucial learning tool
  • When it’s time to go…. handling employee exits with dignity and grace!
  • Industrial relations. How to handle complaints and disputes


  • When the media comes knocking…how to deal with bad news
  • Getting your story out there…. working with print and electronic media
  • How to prepare and write a media release
  • How to develop an effective marketing plan for your organisation
  • How to calculate the impact of your marketing budget


  • How to decide which fundraising strategies are best for your organisation
  • Donors…how to get them, keep them and make them even more generous
  • How to establish a bequest program
  • How to obtain support from corporate Australia
  • Special events and how to assess the likely financial benefits
  • Cause–related marketing
  • Using the internet to generate more income

Scheduled Courses
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