Modern organisations understand the need for Emotional Intelligence (EI) in their leaders and employees. In fact, it is one of the most sought-after qualities in managers because, without it, it would be nearly impossible to work effectively and successfully in teams, collaborate, or even grow together as one entity. That is why many organisations encourage their employees take up learning activities and training like enrolling in an emotional intelligence course to keep the organisation striving towards success.
What is emotional intelligence?
Emotional intelligence (EI) means to be aware of and manage one’s own emotions, and understand the emotions of others and the impact you have. EI has proven to be a powerful predictor of success in life, and courses in emotional intelligence are becoming increasingly popular. While there are different models of emotional intelligence, they generally agree on the four key components: self-awareness, self-management, social-awareness and relationship management.
Self-awareness involves being aware of one’s own emotions and their impact on others.
Self-management is how well you can regulate your emotions and respond effectively to stress.
Social-awareness involve the ability to build relationships, resolve conflict, and communicate effectively.
Relationship management is using your awareness of your own emotions and the emotions of other to manage interactions successfully and create long lasting quality relationships.
Emotional intelligence is a complex construct, but research has shown that it can be learnt and developed over time. Courses in emotional intelligence can help people to develop these important skills and improve their overall well-being as well as their productivity both professionally and personally.
How does emotional intelligence resolve conflicts?
Conflicts in the workplace are inevitable, especially when there is a conflict of interests between colleagues or stakeholders involved. This is where Emotional Intelligence comes in. The EIQ of the person in-charge can change the way things progress at a certain meeting or for the entire project etc. This means that the right handling of those interests can prevent any major conflicts or chaos.
EI is important in all aspects of life, but it can be especially helpful in managing conflict. Those who are emotionally intelligent are able to see both sides of a situation, remain calm under pressure, and find a point to compromise on. They are also better able to handle difficult conversations and build relationships.
By taking up an emotional intelligence course, you can learn how to better understand yourself and others, manage stress, communicate effectively, and understand how you can more effectively resolve conflict. It could make all the difference in your ability to manage difficult situations.
Managing conflict through individual EIQ
While you cannot control other people’s emotional intelligence or reactions, you can always work on your EIQ to manage conflicts in your surrounding. Even at an individual level, emotional intelligence can make conflict less likely and easier to resolve.
Be aware of your emotions. You know your interests, and while it is encouraged to try to fulfil your interests, you should never make any personal attacks or trigger anyone intentionally.
Even if a conflict arises, you can control it by minimising its effect. Understand the cause of the conflict and ensure you respond instead of react. Be polite and handle the situation maturely.
Steer clear of any negative emotions rising up. It is normal for one to feel hurt, disappointed, or even angry if their interests are not addressed or if their ideas are dismissed. Nevertheless, it is unintelligent to try to reflect that emotion in the workplace. Instead, choose a professional and logically way to handle the situation.
Think well of others. An organisation cannot serve to keep everyone happy. So, if a certain decision goes against your expectations, maintain respect for the authorities. Similarly, during negotiations and other such situations, try to empathise with the other party to see if your interests can be aligned, or if there is a middle ground that both parties can settle on.
Avoid thinking of it as a win or lose situation. For example, Some conflicts arise between employees because they try to assert their dominance or intelligence over others simply to appear better than everyone else. That kind of attitude is not only bad for one’s own reputation and social relationships, but also for the organisation. Instead, come up with creative solutions to encourage a win-win situation.
Maximise your Emotional Intelligence
Start working on your EIQ and see yourself grow personally and professionally with our emotional intelligence course. On the completion of this one-day course, you will be equipped with the knowledge of EI and how it can help you manage conflicts in your personal and professional relationships.