Exceptional customer service … a practical ‘How To’ guide

 

Exceptional customer service … a practical ‘How To’ guide – On-demand e-Learning

Details Price Qty
On-demand eLearning Course Ticketshow details +$242.00 (AUD)*  

* price includes taxes


  • On-demand eLearning - Exceptional customer service … a practical 'How To' guide
    18-05-2020 - 30-09-2022
    11:30 am - 1:30 pm

Overview

We all have customers, clients and colleagues and your personal and professional success will depend largely on how well you meet their needs. Getting it right may lead to a long-term relationship but getting it wrong can result in a personal and business loss.

Whether your ‘customer’ is a potential or existing client, team member, manager or any other stakeholder, this eLearning course will equip you with practical skills for effective customer interactions, delivering service excellence and creating a positive customer experience.

ON-DEMAND

What’s covered?

  • Fundamentals and dimensions of best practice service excellence
  • Stakeholder and customer expectations, needs and satisfaction
  • Having a service mindset – organisational purpose, culture, values and behaviours
  • Conflict and communication skills to de-escalate challenging situations

Who’s it for?

  • Team Leaders and Managers
  • Customer Service team members
  • Anyone who builds and maintains a client/customer base

Outcomes

  • An understanding of how the power of empathy can help you connect with customers
  • Ability to identify what are your customer’s real needs, desires and wants
  • Understand how to communicate positively, professionally, with credibility, trust and diplomacy
  • Know how to deal with ‘challenging’ customers and leave them satisfied