Dealing with ‘difficult’ people and their behaviours!- 1st May 2020

 

Dealing with ‘difficult’ people and their behaviours!- 1st May 2020

  • Webinar - Dealing with difficult people
    01-05-2020
    11:30 am - 12:30 pm

Overview

We’ve all been there. Be it work, school or at birthday celebrations, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this.

The good news is that if you’re a manager, there are clear and effective remedies.

This webinar will provide you with the knowledge, tips and practical tools you will need!

Time: 11:30 am to 12:30 pm AEST

What’s covered?

  • What is ‘difficult’ behaviour?
  • Why do some people behave badly at work?
  • How to recognise it
  • The 9 steps to resolution, including:
    • How to set clear standards of behaviour
    • How to have the discussion
    • When you’re done talking …. What next?
    • Formal disciplinary action
  • …and much more

Who’s it for?

  • CEOs and Senior Leaders.
  • Human Resources Managers.
  • Department Managers.
  • Anyone who has to deal with difficult behaviours.

Outcomes

  • Learn how to identify unacceptable behaviour
  • Understand why some people behave badly
  • Learn how to implement the critical 9-step resolution process