Online: Conflict Management & Resolution


Online: Conflict Management & Resolution – 19th November 2020

Details Price Qty
Ticketshow details +$462.00 (AUD)*  

* price includes taxes

  • Online: Conflict Management and Resolution Course
    9:30 am - 3:30 pm

Time: 9.30am – 3.30pm AEDT


Although we would prefer for it not to exist, Workplace conflict happens … with many unfortunate consequences if left unchecked. This practical and interactive one-day course will equip participants with the skills they need to not only identify workplace conflict and understand why it occurs but also how to manage and resolve workplace disagreements.


    • The causes of workplace conflict
    • How to recognise the signs of an emerging conflict
    • Managing and resolving conflicts between individuals
    • Managing and resolving team conflict
    • Managing and resolving conflict between you and another
    • How to identify your conflict management ‘style’
    • What questions to ask … and how
    • How to provide ‘non-explosive’ feedback
    • Understanding the crucial elements of a constructive discussion
    • How to avoid taking sides and making subjective judgements
    • How to develop deep listening and curiosity skills

… and much more!