Dealing with Conflict and Difficult Behaviours

 

Dealing with Conflict and Difficult Behaviours – 30th March 2022

Details Price Qty
Online Ticketshow details +$330.00 (AUD)*  

* price includes taxes


  • eLearning - A survival guide for dealing with Conflict and Difficult Behaviours
    30-03-2022
    11:30 am - 2:30 pm

Overview

We all know how damaging unresolved workplace conflict between individuals and groups can be.

Similarly, allowing one or more team members to exhibit challenging or unacceptable behaviour will reduce morale, productivity and weaken team culture. Leaving these problems unchecked isn’t an option!

Fortunately, this short e-Learning Course will provide you with insights into why conflict and unacceptable behaviour occurs. As importantly, you will be provided with a ‘toolkit’ of practical ideas, tips and techniques that will help you resolve the problem quickly and effectively.

Time: 11:30 am to 3:00 pm AEDT

What’s covered?

  • What is a ‘difficult’ behaviour?
  • Why do some people behave badly at work?
  • How to recognise it
  • How to set clear standards of behaviour
  • How to have the discussion
  • When you’re done talking… What next?
  • The causes of workplace conflict
  • How to identify your conflict management style
  • How to mediate and resolve a conflict between individuals
  • How to manage the conflict you may have with another

Who’s it for?

  • Leaders and managers at all levels
  • Human resources management professionals
  • Those who have mediation roles
  • Those who find ‘difficult’ behaviour or conflict debilitating

Outcomes

  • Learn how to identify, reduce and eliminate unacceptable behaviour
  • Become confident and competent at resolving workplace conflict