It seems like the right approach to networking: Figure out what the person you’re connecting with wants to hear, and then work to impress them. But tactics like self-promotion and ingratiation can backfire. Research shows there are two reasons ...

When you have star performers on your team, you may be tempted to lavish them with praise. After all, managing a supremely talented person is a boss’s dream, so why not tell them how much you appreciate them? But be careful that you don’t fee...

When you send an email, the first thing your recipient sees is the subject line, so make sure it’s as clear as possible: What is your email’s purpose? What do you want your recipient to do? Take a page from military personnel. Their subject l...

No one likes getting negative feedback — especially from a peer — but demonising your team member who was honest with you won’t get you anywhere. After all, they took the time to give you feedback because they care about you and your succes...

When faced with a hard choice, it’s comforting to think that if you can just get the right information and use the right analytics, you can make the right decision. But serious problems are rarely black-and-white, and tools and techniques alone...

Delegating tasks to employees and then trusting them to make decisions for themselves is often far harder than it sounds. ...

There are many definitions of ‘Good governance’, but for me it’s really about the leadership (Board and senior management), ensuring that the organisation acts in a legal and ethical manner…and remains solvent!...

Think back to when you landed your first manager/supervisor/team leader role and why you were offered it....