Difficult Conversations – you’ve made it through a tough conversation, perhaps you asked your boss for a raise or gave tough feedback to a team member.

Now what?

You may be happy to have the conversation just over and done with. Before you move on, take time to think through how it went. Ask yourself:

• Do you feel proud of how you managed the conversation?
• Or do you feel embarrassed or let down?
• Did you meet the goals you set out for the discussion?
• Do you feel differently now about the person or the problem?
• What do you wish you had done differently?

This reflection will give you a sense of what you should do next (perhaps you need to go back to the person for a follow-up conversation) and will help you better prepare for future discussions.
Along with many others, this is one of the practical topics covered in our two-day management course, which is held Australia wide. To see what this course can offer you and your organisation, you can click here.