Month: March 2018

Empathy Matters When You’re Making a Tough Decision

When faced with a hard choice, it’s comforting to think that if you can just get the right information and use the right analytics, you can make the right decision. But serious problems are rarely black-and-white, and tools and techniques alone won’t give you answers.  You also need empathy.  Put yourself in the shoes of … Continue reading “Empathy Matters When You’re Making a Tough Decision”